Question 1

What is supervised contact?

Accepted Answer

Supervised contact provides children with the opportunity to spend time with a parent or family member in a safe, supported and child-focused environment.

Find out more about our services

Question 2

Where do visits take place?

Accepted Answer

Visits may occur at our centres in Stones Corner and Morningside or within the community, depending on the needs of the family and suitability of the arrangement.

Question 3

Do you provide reports or session notes?

Accepted Answer

Professional session notes and reporting services are available where appropriate and may be requested by families, legal representatives or other professionals.

Question 4

Can supervised visits occur on weekends?

Accepted Answer

Yes. Weekend appointments are available by arrangement to support the needs of working families and court-ordered schedules.

Question 5

Who can refer to Brighter Futures?

Accepted Answer

We work with families involved in Family Court matters, parenting agreements, private arrangements, lawyer referrals and reunification support services.

Question 6

What happens before visits begin?

Accepted Answer

An intake process is completed with each family to assess suitability, discuss expectations and ensure appropriate supports are in place prior to visits commencing.

Question 7

Are your services child-focused?

Accepted Answer

Yes. The safety, wellbeing and emotional needs of children remain central to all services provided by Brighter Futures.

Question 8

Can grandparents or other support people attend visits?

Accepted Answer

Requests for additional attendees are considered on a case-by-case basis and may depend on court orders, agreements and the needs of the child.

Question 9

How do I make an enquiry?

Accepted Answer

Families and professionals can contact our team through the website contact form, phone or email to discuss service availability and suitability.

Contact our Team

Frequently Asked Questions