A supervised contact visit is when a child spends time with a parent (or other family member) while a professional supervisor monitors the interaction.

Here’s what you can generally expect:

 

Before the Visit

• Location: Visits will take place at a designated contact centre, community setting, or a safe public space.

• Rules/ Service agreement: Staff or supervisors will explain expectations (e.g. remaining child focussed, not discussing court matters, respectful communication).

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During the Visit

• Supervision level: A supervisor is present in the room (or close by when off-site), observing and recording interactions. Their role is to ensure safety, and only intervene if needed.

• Recording: Supervisors often take notes on what happens—how the child responds, the parent’s behaviour, and any concerns.

• Activities: Toys, books, and games are available to help the child feel comfortable. The focus is on positive interaction and bonding.

• Boundaries: The child’s needs come first. If the child becomes distressed, the supervisor may step in, suggest a break, or end the visit early.

• Conversations: Parents are asked not to discuss adult issues (court, custody, conflicts) with the child.

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For the Parent

• Focus on quality time—play, talk, listen, and reassure.

• Avoid pressuring the child or asking about the other parent.

• Be prepared for mixed emotions—the child might be shy, clingy, upset, or very excited.

 

For the Child

• A safe, neutral environment.

• A chance to maintain or rebuild a relationship at their own pace.

• Support from the supervisor if they feel uncomfortable.